Services

Customer support

Our leading edge 24*7 call centre supports both inbound and outbound customer support including:

• Inbound service
• Information service
• Inbound sales
• Account servicing
• Customer help levels one and two
• Customer inquiries, issues, complaints, problem resolution and service order processing
• Billing and collections
• End-to-end problem tracking & resolutions
• Quality assurance
• Customer experience survey, reporting and monitoring
• Support management and job escalation

Outbound programmes:

• Outbound sales
• Upsell and cross sell functions
• Customer retention
• New client acquisition
• Telesales
• Lead generation
• Collections

Supporting these activities we provide:

• Project consultancy and management
• Data management
• Customer database design, build and test
• Full reporting and fulfilment
• Account management